The best intellectual content is only as good as the facilitation that transfers that content to others. For that reason, we have diligently strived to provide the highest quality FACILITATOR CERTIFICATION PROCESS for our clients.

Our work and research have led to a detailed list of competencies and a certification process that develops these competencies for individuals.

We define a competency according to the extensive work done by The International Board of Standards for Training, Performance and Instruction (IBSTPI) as a "knowledge, skill, or attitude that enables one to effectively perform the activities of a given occupation or function to the standards expected in employment." Competencies are statements of observable behaviors not intangible beliefs, traits, or motivations.

Audience

Facilitator Training and Certification is appropriate for anyone who trains or teaches, whether they are just getting started or very experienced. The program will give them the skills they need to improve their in-class presentation.

Delivery

The Facilitator Training and Certification workshop is conducted by Alamo’s own certified facilitators. The course is five days in length and concludes with the certification of the students in the class.

Certification

The Facilitator Training and Certification workshop provides three levels of certification. Level 1 – Facilitator, Level 2 – Advanced Facilitator and Level 3 – Master Facilitator.  

Facilitation and Training Competencies

1. Preparing and Planning

• Knowing the participants
• Understanding the learning objectives
• Planning instructional techniques
• Arranging the proper learning environment
• Preparing materials

• Speaking clearly and concisely
• Using appropriate language
• Presenting logical and organized information
• Giving clear instructions
• Responding to questions and objections
• Maintaining consistent eye contact with everyone
• Using appropriate body language and movement
• Pointing out relationships among ideas and content
• Previewing and summarizing key points
• Verifying understanding

• Building rapport
• Coaching
• Building and preserving dignity and self-esteem
• Acknowledging feelings - empathizing
• Using energy to motivate participants
• Actively listening
• Helping participants share ideas with each other
• Being supportive and involving participants
• Stimulating interest by demonstrating relevance
• Constructively challenging deeper thinking
• Asking probing questions to stimulate thought and discussion
• Providing specific behavioral feedback to individuals and groups

• Setting clear objectives and expectations
• Making process suggestions
• Managing discussions to focus on objectives and key points
• Adhering and managing time effectively
• Being sensitive to individual learning needs
• Handling difficult learning situations
• Clearly explaining the purpose of activities

• Using flip charts effectively - prepared and active
• Using computer assisted visuals effectively
• Using video/CD, DVD effectively